New $5.00 Minimum for MyChart and Pay as Guest Payments

December 22nd, 2025
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Why can’t I see my saved credit card information

December 2nd, 2025
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Why Can’t I Use Apple pay or Google Pay When Paying My Copay or Paying for a Prescription?

December 2nd, 2025

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How do I know a notification is truly coming from Franciscan or one of its partners?

November 10th, 2025
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What is a Subscriber or Policyholder

July 11th, 2025
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What is Registration

July 11th, 2025
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What is Health Insurance or Health Coverage

July 11th, 2025
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What happens if I am not able to set up a Bedside tablet?

July 8th, 2025
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Can I use both MyChart Bedside on my smartphone and on a Bedside tablet in my room?

July 8th, 2025
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Who can view my Bedside information?

July 8th, 2025
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What is a Trusted Device?

May 20th, 2025
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When should I choose “Trust This Device”?

May 20th, 2025
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How do I manage my trusted devices?

May 20th, 2025
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What if I do not receive my login code?

May 8th, 2025
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How often will I need to use two-step verification?

May 8th, 2025
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How do I receive a two-step verification login code?

May 8th, 2025
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What is Two-Step Verification?

May 8th, 2025
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Who can I share my record with

February 27th, 2025
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How long can that person view my record?

February 27th, 2025
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What information can the person I share my record with see?

February 27th, 2025
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Can I use Share Everywhere to share a family member’s information?

February 27th, 2025
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Do I need to sign out of all of the apps on the tablet before I leave?

February 19th, 2025
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Am I required to use the MyChart Bedside tablet?

February 19th, 2025
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How do I Opt Out of Franciscan Alliance and Affiliates Texting?

November 7th, 2024

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How do I Opt In to Franciscan Alliance & Affiliates Texting?

November 7th, 2024
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Who/what is Medallia?

August 30th, 2024
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Why Don’t I See Some of My “Get Ready” Tasks for Appointment Check In?

June 25th, 2024

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How can I save my credit card or bank account for next time

June 19th, 2024
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What is a visit account?

June 19th, 2024
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What is a guarantor?

June 19th, 2024
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Will My E-Visit Information Be Shared With My Proxy?

June 19th, 2024
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Who is Eligible To Use the E-Visit Service?

June 12th, 2024
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How Do E-Visits Work?

June 12th, 2024
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How Does E-Visit Billing Work?

June 12th, 2024
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Why am I seeing “No Solutions Found” when attempting to schedule with my Provider?

June 12th, 2024
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Why don’t I see a Provider in MyChart to schedule with?

June 12th, 2024
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Will I be responsible if I fail to see my paperless statement notifications?

June 11th, 2024
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Why should I sign up for Paperless Billing?

May 30th, 2024
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Opting Back In to Text Alerts

May 30th, 2024
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What is the standard billing cycle?

May 22nd, 2024
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What is the benefit of paperless billing?

May 22nd, 2024
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Can I print out the electronic statement in MyChart, if I wish to pay via mail? or must I also make my payments electronically through MyChart??

May 22nd, 2024
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What will happen during the transition to automatic paperless billing?

May 22nd, 2024
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What if I don’t want paperless billing. Can I opt out?

May 22nd, 2024
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What do I do if I have concerns about the personal information as listed in MyChart?

March 28th, 2024
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Can I Opt-Out from receiving notifications?

March 28th, 2024
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Can participants take personal notes?

March 28th, 2024
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How long do I have access to the information?

March 28th, 2024
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My time is very limited. How long does the education take?

March 28th, 2024
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How do I view EMMI-Patient Education?

March 28th, 2024
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