FAQs Archive - MyChartCare Patient Guide

What is a Subscriber or Policyholder

July 11th, 2025

What is Registration

July 11th, 2025

What is Health Insurance or Health Coverage

July 11th, 2025

What happens if I am not able to set up a Bedside tablet?

July 8th, 2025

Can I use both MyChart Bedside on my smartphone and on a Bedside tablet in my room?

July 8th, 2025

Who can view my Bedside information?

July 8th, 2025

What is a Trusted Device?

May 20th, 2025

When should I choose “Trust This Device”?

May 20th, 2025

How do I manage my trusted devices?

May 20th, 2025

What if I do not receive my login code?

May 8th, 2025

How often will I need to use two-step verification?

May 8th, 2025

How do I receive a two-step verification login code?

May 8th, 2025

What is Two-Step Verification?

May 8th, 2025

Who can I share my record with

February 27th, 2025

How long can that person view my record?

February 27th, 2025

What information can the person I share my record with see?

February 27th, 2025

Can I use Share Everywhere to share a family member’s information?

February 27th, 2025

Do I need to sign out of all of the apps on the tablet before I leave?

February 19th, 2025

Am I required to use the MyChart Bedside tablet?

February 19th, 2025

November 7th, 2024

How do I Opt In to Franciscan Alliance & Affiliates Texting?

November 7th, 2024

Who/what is Medallia?

August 30th, 2024

Why don’t I see some of my eCheck-In tasks?

June 25th, 2024

How can I save my credit card or bank account for next time

June 19th, 2024

What is a visit account?

June 19th, 2024

What is a guarantor?

June 19th, 2024

Will My E-Visit Information Be Shared With My Proxy?

June 19th, 2024

Who is Eligible To Use the E-Visit Service?

June 12th, 2024

How Do E-Visits Work?

June 12th, 2024

How Does E-Visit Billing Work?

June 12th, 2024

Why am I seeing “No Solutions Found” when attempting to schedule with my Provider?

June 12th, 2024

Why don’t I see a Provider in MyChart to schedule with?

June 12th, 2024

Will I be responsible if I fail to see my paperless statement notifications?

June 11th, 2024

Why should I sign up for Paperless Billing?

May 30th, 2024

Opting Back In to Text Alerts

May 30th, 2024

What is the standard billing cycle?

May 22nd, 2024

What is the benefit of paperless billing?

May 22nd, 2024

Can I print out the electronic statement in MyChart, if I wish to pay via mail? or must I also make my payments electronically through MyChart??

May 22nd, 2024

What will happen during the transition to automatic paperless billing?

May 22nd, 2024

What if I don’t want paperless billing. Can I opt out?

May 22nd, 2024

What do I do if I have concerns about the personal information as listed in MyChart?

March 28th, 2024

Can I Opt-Out from receiving notifications?

March 28th, 2024

Can participants take personal notes?

March 28th, 2024

How long do I have access to the information?

March 28th, 2024

My time is very limited. How long does the education take?

March 28th, 2024

How do I view EMMI-Patient Education?

March 28th, 2024

I received a MyChart Message, is this legitimate?

March 28th, 2024

I received an email, is it spam?

March 28th, 2024

I received a phone call and suspect it is phishing?

March 28th, 2024

What is EMMI and why do I need to review this information?

March 28th, 2024

What is a Subscriber or Policyholder

What is Registration

What is Health Insurance or Health Coverage

What happens if I am not able to set up a Bedside tablet?

Can I use both MyChart Bedside on my smartphone and on a Bedside tablet in my room?

Who can view my Bedside information?

What is a Trusted Device?

When should I choose “Trust This Device”?

How do I manage my trusted devices?

What if I do not receive my login code?

How often will I need to use two-step verification?

How do I receive a two-step verification login code?

What is Two-Step Verification?

Who can I share my record with

How long can that person view my record?

What information can the person I share my record with see?

Can I use Share Everywhere to share a family member’s information?

Do I need to sign out of all of the apps on the tablet before I leave?

Am I required to use the MyChart Bedside tablet?

How do I Opt Out of Franciscan Alliance and Affiliates Texting?

How do I Opt In to Franciscan Alliance & Affiliates Texting?

Who/what is Medallia?

Why don’t I see some of my eCheck-In tasks?

How can I save my credit card or bank account for next time

What is a visit account?

What is a guarantor?

Will My E-Visit Information Be Shared With My Proxy?

Who is Eligible To Use the E-Visit Service?

How Do E-Visits Work?

How Does E-Visit Billing Work?

Why am I seeing “No Solutions Found” when attempting to schedule with my Provider?

Why don’t I see a Provider in MyChart to schedule with?

Will I be responsible if I fail to see my paperless statement notifications?

Why should I sign up for Paperless Billing?

Opting Back In to Text Alerts

What is the standard billing cycle?

What is the benefit of paperless billing?

Can I print out the electronic statement in MyChart, if I wish to pay via mail? or must I also make my payments electronically through MyChart??

What will happen during the transition to automatic paperless billing?

What if I don’t want paperless billing. Can I opt out?

What do I do if I have concerns about the personal information as listed in MyChart?

Can I Opt-Out from receiving notifications?

Can participants take personal notes?

How long do I have access to the information?

My time is very limited. How long does the education take?

How do I view EMMI-Patient Education?

I received a MyChart Message, is this legitimate?

I received an email, is it spam?

I received a phone call and suspect it is phishing?

What is EMMI and why do I need to review this information?