FAQs Archive - MyChartCare Patient Guide

How do I Opt Out of Franciscan Alliance and Affiliates Texting?

November 7th, 2024

How do I Opt In to Franciscan Alliance & Affiliates Texting?

November 7th, 2024

Who/what is Medallia?

August 30th, 2024

Why don’t I see some of my eCheck-In tasks?

June 25th, 2024

How can I save my credit card or bank account for next time

June 19th, 2024

What is a visit account?

June 19th, 2024

What is a guarantor?

June 19th, 2024

Will My E-Visit Information Be Shared With My Proxy?

June 19th, 2024

Who is Eligible To Use the E-Visit Service?

June 12th, 2024

How Do E-Visits Work?

June 12th, 2024

How Does E-Visit Billing Work?

June 12th, 2024

Why am I seeing “No Solutions Found” when attempting to schedule with my Provider?

June 12th, 2024

Why don’t I see a Provider in MyChart to schedule with?

June 12th, 2024

Will I be responsible if I fail to see my paperless statement notifications?

June 11th, 2024

Why should I sign up for Paperless Billing?

May 30th, 2024

Opting Back In to Text Alerts

May 30th, 2024

What is the standard billing cycle?

May 22nd, 2024

What is the benefit of paperless billing?

May 22nd, 2024

Can I print out the electronic statement in MyChart, if I wish to pay via mail? or must I also make my payments electronically through MyChart??

May 22nd, 2024

What will happen during the transition to automatic paperless billing?

May 22nd, 2024

What if I don’t want paperless billing. Can I opt out?

May 22nd, 2024

What do I do if I have concerns about the personal information as listed in MyChart?

March 28th, 2024

Can I Opt-Out from receiving notifications?

March 28th, 2024

Can participants take personal notes?

March 28th, 2024

How long do I have access to the information?

March 28th, 2024

My time is very limited.

March 28th, 2024

How do I view EMMI-Patient Education?

March 28th, 2024

I received a MyChart Message, is this legitimate?

March 28th, 2024

I received an email, is it spam?

March 28th, 2024

I received a phone call and suspect it is phishing?

March 28th, 2024

What is EMMI and why do I need to review this information?

March 28th, 2024

How can I change my default microphone or camera?

March 27th, 2024

Where can I access Language Services or auxiliary aids while I am visiting a Franciscan campus?

March 25th, 2024

What forms of communication are available?

March 25th, 2024

I do not see all these steps when I try to eCheck-in?

March 22nd, 2024

What does eCheck-in mean on MyChart?

March 22nd, 2024

Is the survey required?

March 20th, 2024

Can I use other apps during my virtual visit?

March 20th, 2024

What happens if my device goes to “sleep”?

March 20th, 2024

Can I take a call during my virtual visit?

March 20th, 2024

How do I make sure my camera and microphone are enabled?

March 20th, 2024

How can I pay my bill?

March 7th, 2024

Who do I contact if I am experiencing problems with this website?

February 13th, 2024

What do I need to use MyChart?

February 13th, 2024

I was logged out of MyChart, what happened?

February 13th, 2024

How is MyChart secure?

February 13th, 2024

Where can I update my personal information (e.g., home address, e-mail or change my password)?

February 13th, 2024

I cannot log in to my MyChart account after trying a few times. What should I do?

February 13th, 2024

I forgot my username. What should I do?

February 13th, 2024

I forgot my password. What should I do?

February 13th, 2024