What will happen during the transition to automatic paperless billing?

Franciscan will switch MyChart patients over to Paperless Billing on September 24. Current patients will receive several notifications over a six-week period of the switchover and also will receive opt out direction, if that is their choice. Notifications will be delivered through:

• Electronic messages through MyChart
• Email messages from Franciscan
• Print notification accompanying patient bills
• Flyers to be shared in key locations including physician offices, hospital Admitting/Registration, etc.
• Tipsheets to help patients navigate in MyChart to view their electronic billing statements

Current patients can indicate how they wish to receive billing statements prior to the transition.  New MyChart patients will automatically enroll in Paperless Billing after September 24, 2024. Details can be found here on enrolling or opting out prior to September 24.