FAQs Archive - Page 2 of 2 - MyChartCare Patient Guide

I received a MyChart Message, is this legitimate?

March 28th, 2024

I received an email, is it spam?

March 28th, 2024

I received a phone call and suspect it is phishing?

March 28th, 2024

What is EMMI and why do I need to review this information?

March 28th, 2024

How can I change my default microphone or camera?

March 27th, 2024

Where can I access Language Services or auxiliary aids while I am visiting a Franciscan campus?

March 25th, 2024

What forms of communication are available?

March 25th, 2024

I do not see all these steps when I try to eCheck-in?

March 22nd, 2024

What does eCheck-in mean on MyChart?

March 22nd, 2024

Is the survey required?

March 20th, 2024

Can I use other apps during my virtual visit?

March 20th, 2024

What happens if my device goes to “sleep”?

March 20th, 2024

Can I take a call during my virtual visit?

March 20th, 2024

How do I make sure my camera and microphone are enabled?

March 20th, 2024

How can I pay my bill?

March 7th, 2024

Who do I contact if I am experiencing problems with this website?

February 13th, 2024

What do I need to use MyChart?

February 13th, 2024

I was logged out of MyChart, what happened?

February 13th, 2024

How is MyChart secure?

February 13th, 2024

Where can I update my personal information (e.g., home address, e-mail or change my password)?

February 13th, 2024

I cannot log in to my MyChart account after trying a few times. What should I do?

February 13th, 2024

I forgot my username. What should I do?

February 13th, 2024

I forgot my password. What should I do?

February 13th, 2024

What if I want to revoke access to my MyChart account I’ve given to a family member?

February 13th, 2024

Can my spouse and I share one MyChart account?

February 13th, 2024

Can I ask questions regarding a family member from my MyChart account?

February 13th, 2024

Can I view a family member’s health record in MyChart?

February 13th, 2024

If I send a message to my doctor or nurse, when can I expect a reply?

February 13th, 2024

If some of my health information on MyChart is not correct, what should I do?

February 13th, 2024

Why are certain test results not shared electronically via MyChart?

February 13th, 2024

When can I see my test results in MyChart?

February 13th, 2024

Can you send me a new activation link as I have lost it, let it expire or did not receive it?

February 13th, 2024

Why am I asked to provide an email address when I sign up for a MyChart account?

February 13th, 2024

How do I sign up for MyChart?

February 13th, 2024

Is there a fee to use MyChart?

February 13th, 2024

What is MyChart?

February 13th, 2024