Follow the steps here to log in to MyChart on a computer.
If you want instructions on logging into Mychart on a Smartphone or Tablet, please review Log Into MyChart on a Smartphone/Tablet
Learn MoreFollow the steps here to log in to MyChart on your smartphone or tablet.
If you want instructions on logging into MyChart on a computer, please review Log Into MyChart on a Computer
Learn MoreWhen you log in to MyChart using two-step verification, you may see an option called “Trust This Device.” This lets you skip the extra login code on your personal device (like your phone or home computer) for up to 90 days. It’s a safe way to make signing in quicker and easier on devices you use often.
Important: Only choose “Trust This Device” on devices you are the sole user on. Don’t use it on shared or public computers, like at work or a library
You’ll also have the option to review or remove any devices you’ve trusted. This is helpful if you get a new phone, share a device with someone else, or just want to update your security settings.
Learn MoreThis guide shows you how to turn on Two- Step Verification (also known as Two-Factor Authentication) in MyChart before it becomes required on July 13th, 2025. Setting it up early means you’ll be ready to go and won’t have any issues signing in when the change goes live.
Learn MoreYou can access your MyChart account from your smartphone or tablet (Apple or Android). The app has all of the same features available on the web version.
Apple App Store Google Play Store
You can choose how you want to receive certain notifications by setting your MyChart communication preferences. Depending on the nature of the message, you can choose to receive it via email, text, push notifications from the MyChart app – or all three!
Learn MoreLog into MyChart and from the left menu, go to the Preferences section and select the appropriate option.
To protect your health information, your MyChart account will lock after five incorrect login attempts. To have your account unlocked and for assistance resetting your password, please call the MyChart Support Center at 1-877-900-5741.
Go to the Recover Your MyChart Username page to reset your password online. After correctly answering your security questions, your username will be sent to the email address you provided when you signed up for MyChart.
Go to the Password Reset page to reset your password online.
This is a simple reference for MyChart users to help them receive notifications from their healthcare provider. All notifications are sent from noreply@franciscanalliance.org.
NOTE: This information is subject to change at the discretion of the email service provider. We are not responsible for the accuracy of the information as it may change over time.
GMail – Google
YMail – Yahoo
Hotmail/Outlook – Microsoft
iCloud – Apple
Follow the steps here to log in to MyChart on a computer.
If you want instructions on logging into Mychart on a Smartphone or Tablet, please review Log Into MyChart on a Smartphone/Tablet
Learn MoreFollow the steps here to log in to MyChart on your smartphone or tablet.
If you want instructions on logging into MyChart on a computer, please review Log Into MyChart on a Computer
Learn MoreYou can call our MyChart Support Center at 1-877-900-5741.
You can access MyChart by two methods:
For information on how to access MyChart, go to Accessing MyChart
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID’s, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 1024-bit RSA encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
Once you have activated your MyChart account, you can log in using either a smartphone or a computer via website. Select the option below to learn more:
Log Into MyChart on a Smartphone/Tablet
Log Into MyChart on a Computer
Effective July 13, 2025 – All MyChart Users must utilize Two-Step Verification. For more information, please review Upcoming Changes: Two-Step Verification.
Learn MoreWhen you log in to MyChart using two-step verification, you may see an option called “Trust This Device.” This lets you skip the extra login code on your personal device (like your phone or home computer) for up to 90 days. It’s a safe way to make signing in quicker and easier on devices you use often.
Important: Only choose “Trust This Device” on devices you are the sole user on. Don’t use it on shared or public computers, like at work or a library
You’ll also have the option to review or remove any devices you’ve trusted. This is helpful if you get a new phone, share a device with someone else, or just want to update your security settings.
Learn MoreEffective July 13, 2025 – All MyChart Users must utilize Two-Step Verification.
Protecting your health information is a top priority. No login method is completely secure and using just a username and password can still leave your account open to risks like phishing. Phishing is where someone tricks you into giving them your login information. To make your account more secure, our electronic medical record (Epic) now requires Two-Step Verification for all users.
“I don’t know what Two-Step Verification is, can you explain it?”
Two-step verification links your MyChart account access to your phone number, email, or both. When logging in, you will be sent a code to the associated phone number or email that you will need to enter to get access to your account. For information on the updated login process, please review Log Into MyChart.
“I already have Two-Step Verification enabled. Do I need to do anything?”
Since 2022, Two-Step Verification has been enabled automatically for all new users. If you have not opted to disable it, you will not need to make any changes. However, we do recommend making sure both a phone number AND email are verified in the event that one of the methods is no longer available to you.
For example, if you have changed phone numbers and can no longer access the old number you could still receive the Two-Step Verification code to the verified email address. For more information on verifying your phone number and email, please review Verify Personal Email and Phone Number
“I disabled Two-Step Verification. Can I turn it back on before July 13?”
Yes! You can re-enable Two-Step Verification by following these instructions: How to Enable Two-Step Verification in MyChart (Before It’s Required). If you have not already set up Two-Step Verification, you will be required to do so with your first login starting July 13.
“This is frustrating! Do I have to do it everytime?”
There is a way to reduce the number of times you are asked to complete Two-Step Verification. If you are using a personal device, you can mark that devices as a Trusted Device. Trusted Devices, such as your own phone or computer, can be set to only require Two-Step Verification every 90 days. For more information, please review Trusted Devices and How to Manage Them in MyChart
Learn More
Keeping your personal information private is important, however you should have access to it when you need it. By verifying both the email and the phone number associated with your MyChart account, you have two different ways to get access with Two-Step Verification!
Follow the steps here to validate your information.
Learn MoreWhen you sign in to MyChart, you may be asked to enter a code as part of Two-Step Authentication. This is an extra layer of security to help protect your health information. After entering the code, you’ll see an option called “Trust This Device.”
If you choose this option, MyChart will remember your device (like your personal phone, tablet, or home computer) for 90 days. This means you won’t need to enter a verification code every time you log in from that device during that time.
Only use this option on devices you own or use regularly, like:
Avoid trusting devices that are:
If you ever want to remove a device you’ve trusted, you can do this in your MyChart account settings. This is helpful if:
We recommend checking your trusted device list every so often to make sure it’s up to date.
This guide shows you how to turn on Two- Step Verification (also known as Two-Factor Authentication) in MyChart before it becomes required on July 13th, 2025. Setting it up early means you’ll be ready to go and won’t have any issues signing in when the change goes live.
Learn MoreIf you do not receive the code, check your email’s spam or junk folder and any other email addresses associated with
your account. If you still have not received a code, click the “Resend code” link.
From the MyChart menu, go to the Personal Information page and verify your email address and phone number are updated. You can also
turn on two-step verification from the Security Settings page by choosing to Verify with email or text message.
For more information, please review Upcoming Changes: Two-Step Verification.
When this feature is turned on, you will need a new login code each time you access your account.
You can select the “Trust this device” option when logging in with your code, which means you
won’t be required to enter a code on that browser or device for the next 90-days.
When you log into your MyChart account, you will be prompted to select email or text message to
receive a single-use six-digit login code that must be used to complete logging in.
Two-step verification is a security protocol that enhances the security of your account by using a
secondary device or account to verify your identity. It adds a quick step to the login process to help
make sure the user is who they say they are. Using two-step verification to protect online accounts is
a common practice among healthcare and other organizations that deal with secure information.
For more information, see the main topic: Upcoming Changes: Two-Step Verification
With MyChart access, you can manage care for you and your loved ones. Here is how to set up access.
NOTE: This topic is focused on how to set up a MyChart account and access your health information. For instructions on how to log in once you have an account, please review Log Into MyChart.
There are several methods by which you can access MyChart for yourself or others you care for. Because MyChart provides access to protected health information, we have specific processes and safeguards in place to ensure access is appropriately granted in compliance with state and federal laws.
MyChart login access is available to eligible patients served by Franciscan Health or our partners. To be eligible for your own MyChart login, you must meet at least one of the following conditions:
Children (age 11 and younger) cannot log into MyChart. However, a parent/guardian can be granted proxy access to the child’s MyChart account as outlined below.
Adults (age 18 and older) can be granted access to another patient’s MyChart account. This is known as Proxy Access. The way this is done depends on the patient’s age and capacity to make their own medical decisions.
When someone is not capable of making their own decisions regarding their healthcare or access to protected health information, special care is needed to ensure that access to their MyChart account as a proxy is appropriate and supported with the proper legal documentation. For this reason, we currently do not allow requests to be submitted electronically for this type of proxy access.
To get proxy access as a caregiver of someone meeting these criteria, please call the MyChart Support Center at 1-877-900-5741 to discuss what documentation is needed based on your situation.
If you are looking for a different type of access, review Accessing MyChart
Learn MoreIn compliance with state and federal laws, there are special considerations for granting proxy access to an adolescent (age 12 to 17 years + 364 days) patient’s MyChart account. Adolescent patients have the right to limit what medical information they share via MyChart. These instructions pertain to requesting Full Adolescent Proxy access, which requires the adolescent patient’s consent.
For information about Adolescent Proxy Access, review Requesting Proxy Access to an Adolescent’s MyChart Account
If you are looking for a different type of access, review Accessing MyChart
Learn MoreIn compliance with state and federal laws, there are special considerations for granting proxy access to an adolescent (age 12 to 17 years + 364 days) patient’s MyChart account. Adolescent patients have the right to limit what medical information they share via MyChart. These instructions pertain to requesting Limited Adolescent Proxy access, which does NOT require the adolescent patient’s consent.
For information about Adolescent Proxy Access, review Requesting Proxy Access to an Adolescent’s MyChart Account
If you are looking for a different type of access, review Accessing MyChart
Learn MoreIn compliance with state and federal laws, there are special considerations for granting proxy access to an adolescent (age 12 to 17 years + 364 days) patient’s MyChart account. Adolescent patients have the right to limit what medical information they share via MyChart. For this reason, there are two types of adolescent proxy access.
Limited Adolescent Proxy Access
A parent/guardian can be granted Limited Adolescent Proxy Access WITHOUT the adolescent patient’s consent. Limit Adolescent Proxy Access is automatically applied to parent/guardians that have been a proxy for their child prior to reaching age 12. Limited Adolescent Proxy Access grants the parent/guardian specific access to key information and features. This includes the ability to view some vaccination records, schedule appointments, and pay bills.
If you have never been a proxy for your child that is now an adolescent, you can review Requesting Limited Adolescent Proxy Access
A parent/guardian can be grated Full Adolescent Proxy Access with consent of the adolescent patient. Full Adolescent Proxy Access enables access to all information and features available. More information on requesting full proxy access can be found by reviewing Requesting Full Adolescent Proxy Access
Learn MoreParents/guardians can be granted proxy access their child’s (age 11 and younger) MyChart account. Proxy access allows the parent/guardian to review the child’s medical history, manage appointments, message the child’s provider, and much more.
NOTE: When a child reaches the age of 12, proxy access for the parent/guardian is automatically changed to Limited Adolescent Proxy Access.
NOTE: If you are a mother who delivered your newborn at a Franciscan facility after May 14, 2024, you may already have proxy access granted through Automatic Newborn Proxy setup.
If you are looking for a different type of access, review Accessing MyChart
Learn MoreThis topic provides instructions for requesting access to MyChart for an adolescent patient (age 12 to 17 years + 364 days).
If you are looking for a different type of access, review Accessing MyChart
Learn MoreThis topic provides instructions for setting up access to your own MyChart account as an adult (age 18 or older).
If you are looking for a different type of access, review Accessing MyChart
Learn MoreYou can make any updates and call our MyChart Support Center at 1-877-900-5741
You can sign up online or you can call our MyChart Support center at 1-877-900-5741.
There are multiple ways to sign up for MyChart. See the topic on Accessing MyChart for more information.
Learn MoreMyChart is a free service offered to our patients.
MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:
With MyChart access, you can manage care for you and your loved ones. Here is how to set up access.
NOTE: This topic is focused on how to set up a MyChart account and access your health information. For instructions on how to log in once you have an account, please review Log Into MyChart.
There are several methods by which you can access MyChart for yourself or others you care for. Because MyChart provides access to protected health information, we have specific processes and safeguards in place to ensure access is appropriately granted in compliance with state and federal laws.
MyChart login access is available to eligible patients served by Franciscan Health or our partners. To be eligible for your own MyChart login, you must meet at least one of the following conditions:
Children (age 11 and younger) cannot log into MyChart. However, a parent/guardian can be granted proxy access to the child’s MyChart account as outlined below.
Adults (age 18 and older) can be granted access to another patient’s MyChart account. This is known as Proxy Access. The way this is done depends on the patient’s age and capacity to make their own medical decisions.
To revoke access to your MyChart, log into MyChart and from the left menu, go to the My Family’s Records section and select Family Access Settings. Finally, select the name of the proxy you no longer want to have access and click the revoke access button.
No, due to the sensitive nature of medical information, each adult must establish their own MyChart account. You may request proxy access to each other’s record, but you will need to log in to your own account to view either your own record or your spouse’s record.
Go to Accessing MyChart for more information on proxy access.
Yes, if you are signed up as a proxy for that family member. Click on the icon for the family member you want to ask a question about. You will then be able to view that person’s medical information and can send the question to the appropriate provider. It is very important to access your family member’s account because any communication with your provider from your account will be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
Yes, you can. This is called proxy access and allows you (as a proxy) to log in to your personal MyChart account and then connect to information regarding your family member.
Go to Accessing MyChart for more information on proxy access.