Common Email Instructions
This is a simple reference for MyChart users to help them receive notifications from their healthcare provider. All notifications are sent from noreply@franciscanalliance.org.
NOTE: This information is subject to change at the discretion of the email service provider. We are not responsible for the accuracy of the information as it may change over time.
GMail – Google
- Website: https://www.gmail.com
- To ensure email is not blocked, go to GMail settings (gear in upper right corner). Click on “See all settings”. Look at the top of the page for “Filters and Blocked Addresses”. Look for norelpy@franciscanalliance.org in the list of blocked addresses and unblock
YMail – Yahoo
- Website: https://mail.yahoo.com
- To ensure email is not blocked, go to YMail and navigate to the Spam folder. Look for an email from norelpy@franciscanalliance.org select that email. At the top of the message, click on the “Mark as not spam” icon.
Hotmail/Outlook – Microsoft
- Website: https://outlook.live.com
- To ensure email is not blocked, go to Outlook and click on the settings icon (gear in upper right corner). Go to “Mail”, then to “Junk email”. Scroll down to the “Senders” section.
- First, under “Safe senders and domains” please add noreply@franciscanalliance.org.
- Second, under “Blocked senders and domains” check to see if noreply@franciscanalliance.org is listed. If so, click on the remove icon (trash can) next to the listing.
iCloud – Apple
- Website: https://www.icloud.com/mail/
- To ensure email is not blocked, you will need to do the following on your iOS device (iPhone or iPad).
- On iOS: Go to the “Settings” app on your iPhone, iPad, or iPod touch.
- Navigate to Mail: Scroll down and tap on “Mail”.
- Find Threading: Look for “Threading” and tap on it.
- View Blocked: Tap on “Blocked” to see the list of blocked email addresses.
- On Mac: Open the “Mail” application on your Mac.
- Go to Mail Settings: Choose “Mail” from the menu bar, then select “Settings”.
- Select Junk Mail: In the Mail settings, click on “Junk Mail”.
- View Blocked Senders: Click on “Blocked” to see the list of blocked email addresses.
This is a simple reference for MyChart users to help them receive notifications from their healthcare provider. All notifications are sent from noreply@franciscanalliance.org.
NOTE: This information is subject to change at the discretion of the email service provider. We are not responsible for the accuracy of the information as it may change over time.
GMail – Google
- Website: https://www.gmail.com
- To ensure email is not blocked, go to GMail settings (gear in upper right corner). Click on “See all settings”. Look at the top of the page for “Filters and Blocked Addresses”. Look for norelpy@franciscanalliance.org in the list of blocked addresses and unblock
YMail – Yahoo
- Website: https://mail.yahoo.com
- To ensure email is not blocked, go to YMail and navigate to the Spam folder. Look for an email from norelpy@franciscanalliance.org select that email. At the top of the message, click on the “Mark as not spam” icon.
Hotmail/Outlook – Microsoft
- Website: https://outlook.live.com
- To ensure email is not blocked, go to Outlook and click on the settings icon (gear in upper right corner). Go to “Mail”, then to “Junk email”. Scroll down to the “Senders” section.
- First, under “Safe senders and domains” please add noreply@franciscanalliance.org.
- Second, under “Blocked senders and domains” check to see if noreply@franciscanalliance.org is listed. If so, click on the remove icon (trash can) next to the listing.
iCloud – Apple
- Website: https://www.icloud.com/mail/
- To ensure email is not blocked, you will need to do the following on your iOS device (iPhone or iPad).
- On iOS: Go to the “Settings” app on your iPhone, iPad, or iPod touch.
- Navigate to Mail: Scroll down and tap on “Mail”.
- Find Threading: Look for “Threading” and tap on it.
- View Blocked: Tap on “Blocked” to see the list of blocked email addresses.
- On Mac: Open the “Mail” application on your Mac.
- Go to Mail Settings: Choose “Mail” from the menu bar, then select “Settings”.
- Select Junk Mail: In the Mail settings, click on “Junk Mail”.
- View Blocked Senders: Click on “Blocked” to see the list of blocked email addresses.