After I Have Enrolled

Starting on July 12, 2026, you will be able to access MyChart Bedside for the ED directly through your web browser, giving you convenient access without requiring the MyChart app to be downloaded on your device. This new option makes it even easier to stay informed and connected during your visit.

When you sign in to MyChart through a browser while being seen in the ED, you will automatically be directed to the MyChart Bedside for the ED experience. There, you can view the same information and complete the same actions currently available in the mobile app, helping you stay up to date throughout your care.

Here is an example of how this will appear in the web browser:

*If you already use the MyChart app on your device, your experience will remain the same. You will continue to be automatically directed to MyChart Bedside for the ED within the app during your ED visit.

If you’re having trouble logging in to MyChart, this article provides clear steps to recover your username or reset your password. Following these instructions will help you regain access to your account and continue managing your health information, appointments, test results, and messages with your care team.

When you log in to MyChart using two-step verification, you may see an option called “Trust This Device.” This lets you skip the extra login code on your personal device (like your phone or home computer) for up to 90 days. It’s a safe way to make signing in quicker and easier on devices you use often.

Important: Only choose “Trust This Device” on devices you are the sole user on. Don’t use it on shared or public computers, like at work or a library.

You’ll also have the option to review or remove any devices you’ve trusted. This is helpful if you get a new phone, share a device with someone else, or just want to update your security settings.

MyChart Bedside gives you and your loved ones more information about your hospital or ED visit. You can use MyChart Bedside on a Franciscan-provided tablet (if available in the department) or with the MyChart app on your smartphone.

Note:  The availability of features may vary depending on the care setting and whether you are using a Franciscan-provided tablet or your own smartphone.

Here are some of the features MyChart Bedside has to offer:

• Schedule shows you events during your hospital stay.  You can see events including:
  • Medication administrations
  • Upcoming hospital appointments
  • Upcoming outpatient appointments
  • Scheduled surgeries
  • Tasks such as lab collections or taking a walk
  • Events that you add, such as a family visit (available in MyChart Bedside tablet only).
• Care Team helps you become more familiar with current and previous members of your treatment team. You can see each treatment team member’s role, photo, and a brief bio.
• Requests allows you to place non-urgent requests. For example, you can request water, clean hospital gown, or warm blanket. If you need immediate help, please use your call light.
• Questionnaires allows you to actively participate in your care and contribute clinical data by responding to questions from within Bedside. All Bedside patients are assigned Bedside Satisfaction survey. Completing the survey allows us to better understand your digital needs and improve MyChart Bedside features.
• My Documents allows you to review and sign consent forms assigned to you during the admission. Forms that are already signed appear here, and any consent form that’s assigned during the admission is automatically available in Bedside.
• Notes/Notes from Care Team allows you to read notes from your care team.
• Test Results provides as a dashboard where you can view up-to-date health information at a glance. You can tap a lab result or vital sign to see more detailed information and trends over the course of your hospital admission.
• Education feature allows you to review assigned educational materials. The education materials can be presented in text, PDF, audio, video, and website format. You care team can see your progress. Once you complete an education title, you can tab “I understand” to complete the education. If you have any questions regarding the materials you reviewed, please tap “I have questions” to let your care team know.
• Friends & Family Access activity allows you to add or remove proxy access to your MyChart account. After tapping “Invite friends or family”, you see an invite page with questions about the person you would like to grant access to your account to (name, email and access type).  After filling out the fields, the invitee is responsible for accepting the invitation in order to view your account.
• Friends & Family Updates gives you a convenient way to share updates with your proxies during a time when others are often looking for updates. Proxies can react and comment on these posted updates. Additionally, you can receive e-cards sent by your proxies in this activity. Proxies can choose from twelve fun images to send to you.
• Continuing Care (Bedside tablet and MyChart Bedside in Mobile only) feature in MyChart Bedside allows you to indicate up to three providers you prefer for your post-discharge care. Case managers review the responses and continue discharge planning without any printing or scanning necessary.
• Thank Your Nurse (Bedside tablet and MyChart Bedside in Mobile only) allows you to submit a form to show your appreciation for your nurse.
• Other Visits (Bedside tablet only) is where past admissions appear in Bedside if a tablet was set up during a previous hospital admission.
• Video Chat (Bedside tablet only) allows you to have a video session with your virtual nurse.
• Starting on July 12, 2026, the After Visit Summary (AVS) can appear in MyChart Bedside once it is available during your visit, giving you convenient access to your care instructions, medications, follow-up appointments, and next steps-all in one place.

Check out these additional topics for more information on MyChart Bedside.

• For more information about MyChart Bedside on your smartphone please visit MyChart Bedside Mobile
• For more information about MyChart Bedside tablet please visit How to Activate a MyChart Bedside Tablet
• For more information about MyChart Bedside in ED (on your smartphone) please visit MyChart Bedside in the ED

Give your MyChart experience a personal touch in a new way. With our Personalization features, you and your proxies can customize your MyChart profile that includes:

• Profile photo: Upload a picture to easily recognize your account*
• Preferred Name: Add a friendly name, such as a nickname, that appears throughout the MyChart app
• Color Scheme: Choose a color theme that suits your style and improves visibility

There are also additional personalized information options you can update.  Whether you’re navigating your own health or supporting loved ones as a proxy, personalization makes MyChart feel more familiar, accessible, and organized.

*Note:  Photo must be of the patient’s face.  The photo will appear in your medical record as a form of identity validation.  A photo that contain other individuals, pets, or are inappropriate in nature will be removed.

Follow the steps here to log in to MyChart on a computer.

If you want instructions on logging into Mychart on a Smartphone or Tablet, please review Log Into MyChart on a Smartphone/Tablet

Follow the steps here to log in to MyChart on your smartphone or tablet.

If you want instructions on logging into MyChart on a computer, please review Log Into MyChart on a Computer

This guide shows you how to turn on Two- Step Verification (also known as Two-Factor Authentication) in MyChart before it becomes required on July 13th, 2025. Setting it up early means you’ll be ready to go and won’t have any issues signing in when the change goes live.

You can access your MyChart account from your smartphone or tablet (Apple or Android).  The app has all of the same features available on the web version.

 Apple App Store          Google Play Store

You can choose how you want to receive certain notifications by setting your MyChart communication preferences.  Depending on the nature of the message, you can choose to receive it via text message, email, phone calls, and/or push notifications from the MyChart app.

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

Try following the instructions found here: Forgot Login Information

To protect your health information, your MyChart account will lock after five incorrect login attempts. To have your account unlocked and for assistance resetting your password, please call the MyChart Support Center at 1-877-900-5741.

Try following the instructions found here: Forgot Login Information

Try following the instructions found here: Forgot Login Information