FAQs

What is a Trusted Device?

FAQ Category: Enrollment Questions

When you sign in to MyChart, you may be asked to enter a code as part of Two-Step Authentication. This is an extra layer of security to help protect your health information. After entering the code, you’ll see an option called “Trust This Device.”

If you choose this option, MyChart will remember your device (like your personal phone, tablet, or home computer) for 90 days. This means you won’t need to enter a verification code every time you log in from that device during that time.




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