Join a Video Visit from MyChart
This topic will guide you to join a video visit from MyChart. You must have a MyChart login to use this join method. If you do not have a MyChart account or wish to join via a direct link sent to your smartphone or email, please refer to Join a Video Visit from a Link (SMS/Email).
Please make sure you have a working internet, camera, microphone, and speakers on your system before you start. You can have great video quality when both you and your provider have a good internet connection and reliable device. Our video visit platform uses a peer-to-peer video solution, meaning once the video call starts the video data goes directly between you and your provider, not through our servers.
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Login to MyChart
See login options: MyChart Login
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Navigate to your video visit appointment
You can access your scheduled video visit from Visits section in your MyChart homepage.
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Complete eCheck-in
In order to join a video visit from MyChart you are required to complete eCheck-in. Please refer to eCheck-In from MyChart
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Join video visit
Once you have completed eCheck-in for your video visit, click Join video visit. The Join video visit button is available (upon eCheck-in completion) as early as 60 minutes prior to the scheduled time.
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A new browser tab will be opened.
Once you click Join video visit in MyChart, A new browser tab will be opened. Click Check In to continue
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Test your network and hardware
In this step, you will test your network quality to make sure your camera, microphone and speakers and internet speed meets the requirement for a video visit. If the requirements are met and test is successful, you will see a green check mark on the top of the page. Click Proceed.
If you are prompted to grant visitnow.org access to your camera and microphone, please make sure to allow access.
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You are now in the virtual waiting room!
You are now in the virtual waiting room waiting for your provider to start the video visit session. Once the provider starts the session, the video visit session will automatically start for you.
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Resume session prompt
If you navigate away from the page or for any reason a reconnection is needed, you will receive a prompt on your screen. In this case, click Continue to re-establish your connection.
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Once you video visit begins, you will see a screen similar to the one below
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Ending Virtual Visit
Either you or your provider can end your virtual visit. If you want to end the virtual visit, click red phone icon.
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Optional Survey
After you have finished your video visit, you will be prompted to complete an optional survey about your experience. These surveys help your provider and healthcare system understand how they can make future virtual visits better.
To troubleshoot possible network issues please click select one of the following options:
Common Issues
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Troubleshoot Network Issues for iOS
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Troubleshoot Network Issues for Android
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Troubleshoot Network Issues for Windows
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Troubleshoot Network Issues for Mac
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Troubleshoot Audio/Video for the Android App
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Troubleshoot Audio/Video for the iOS App
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Troubleshoot Audio/Video for the Mac
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Troubleshoot Audio/Video for the Windows App
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Troubleshoot Audio/Video Issues for Windows Chrome
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Troubleshoot Audio/Video for Android Chrome
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Troubleshoot Audio/Video for Firefox
This topic will guide you to join a video visit from MyChart. You must have a MyChart login to use this join method. If you do not have a MyChart account or wish to join via a direct link sent to your smartphone or email, please refer to Join a Video Visit from a Link (SMS/Email).
Please make sure you have a working internet, camera, microphone, and speakers on your system before you start. You can have great video quality when both you and your provider have a good internet connection and reliable device. Our video visit platform uses a peer-to-peer video solution, meaning once the video call starts the video data goes directly between you and your provider, not through our servers.
-
Login to MyChart
See login options: MyChart Login
-
Navigate to your video visit appointment
You can access your scheduled video visit from Visits section in your MyChart homepage.
-
Complete eCheck-in
In order to join a video visit from MyChart you are required to complete eCheck-in. Please refer to eCheck-In from MyChart
-
Join video visit
Once you have completed eCheck-in for your video visit, click Join video visit. The Join video visit button is available (upon eCheck-in completion) as early as 60 minutes prior to the scheduled time.
-
A new browser tab will be opened.
Once you click Join video visit in MyChart, A new browser tab will be opened. Click Check In to continue
-
Test your network and hardware
In this step, you will test your network quality to make sure your camera, microphone and speakers and internet speed meets the requirement for a video visit. If the requirements are met and test is successful, you will see a green check mark on the top of the page. Click Proceed.
If you are prompted to grant visitnow.org access to your camera and microphone, please make sure to allow access.
-
You are now in the virtual waiting room!
You are now in the virtual waiting room waiting for your provider to start the video visit session. Once the provider starts the session, the video visit session will automatically start for you.
-
Resume session prompt
If you navigate away from the page or for any reason a reconnection is needed, you will receive a prompt on your screen. In this case, click Continue to re-establish your connection.
-
Once you video visit begins, you will see a screen similar to the one below
-
Ending Virtual Visit
Either you or your provider can end your virtual visit. If you want to end the virtual visit, click red phone icon.
-
Optional Survey
After you have finished your video visit, you will be prompted to complete an optional survey about your experience. These surveys help your provider and healthcare system understand how they can make future virtual visits better.
To troubleshoot possible network issues please click select one of the following options:
Common Issues
-
Troubleshoot Network Issues for iOS
-
Troubleshoot Network Issues for Android
-
Troubleshoot Network Issues for Windows
-
Troubleshoot Network Issues for Mac
-
Troubleshoot Audio/Video for the Android App
-
Troubleshoot Audio/Video for the iOS App
-
Troubleshoot Audio/Video for the Mac
-
Troubleshoot Audio/Video for the Windows App
-
Troubleshoot Audio/Video Issues for Windows Chrome
-
Troubleshoot Audio/Video for Android Chrome
-
Troubleshoot Audio/Video for Firefox
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